Deposits, folios, no-shows. Hotel payments are a beast of their own.
Hotels, inns, B&Bs and short-term rentals run holds, extra holds and multi-night folios. Most setups handle those badly. The tickets are large and the fees ride high. How the holds and changes are set up quietly decides what you pay.
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What lodging owners are up against
Authorizations and incidental holds
A pre-auth at check-in. A hold for extras. Then a changed charge at checkout. Set that flow up wrong and sales drop to the priciest rate. Guests also complain about holds on their card.
Big folios, multi-night stays
A four-night stay plus meals and extras is a large ticket. The card has to stay on file. It has to settle clean across the whole folio. Nobody should ask for it again at the desk.
No-shows, cancellations and disputes
"I never stayed here." Hotels see more of these than most. Set up the deposit, the cancel policy and the receipts right. Then you can win them instead of just refunding.
OTA bookings versus direct
Booking.com, Expedia and Airbnb take a cut and control the payment. Book a guest direct on your own account and you keep both. The cut and the rate stay in your hands.
The program fit
Interchange plus
Details →You see the true cost, plus a small disclosed markup. It is the cleanest fit for big folios. Flat rates just bury the cost.
ACH and eCheck
Details →On group blocks, corporate stays and events, a flat bank-to-bank fee beats a percent. Large invoices show it most.
Dual pricing
Details →Where it fits the property, a clear cash-or-card price keeps the cost of acceptance off your room margins. We'll tell you plainly whether it suits your guests.
The systems we'd quote
Virtual terminal
Details →Take phone bookings. Keep a card on file for the folio and deposits. Key in payments that settle across the stay.
Front-desk terminal
Details →A fast chip and tap terminal for check-in and checkout. We set it up for your fee program before it ships.
Clover
Details →For a front desk that wants one system. Payments, a tie-in to the restaurant or gift shop, and reports.
Fair questions
How do deposits and holds work?
We set up the pre-auth and the hold for extras. The hold goes on at check-in. At checkout we change it to the final amount. It then settles at the right interchange, not a downgrade. No surprise holds are left on a guest's card.
Can you keep a card on file across a multi-night folio?
Yes. The card stays safely on file for the whole stay. Room, meals and extras all settle to the folio clean. The desk never has to ask for the number again.
Do you work with my property system?
We match you to a processor that works with your PMS. Payments and cards on file flow both ways. Bookings, folios and checkout all match back. Nobody keys them in twice.
How do no-show and "I never stayed" chargebacks get handled?
Set up the deposit, the cancel policy notice and the receipts right. Then these become disputes you can win, not automatic refunds. We build that with you.
Can I take more direct bookings off the OTAs?
Yes. We set up your own account for phone, website and repeat-guest bookings. Every direct booking keeps the cut an OTA would take. It runs on the rate we bargained for.
What's the real saving for a property my size?
Send one recent statement. Lodging tickets run large. A better rate, plus fixing hold and folio downgrades, is often thousands a year. You see your exact number in writing first.
See what your property is really paying per stay.
One statement, 24 hours, your real number in plain English.