Frequently Asked Questions
I have a specialized software program for my business, can you work with it?
Yes. Because we work with so many different processors we can virtually guarantee we can work with your software. If your software is not widely used it may result in having less processors bid on your account.
What do I need to do to get a bid?
Fax us all the pages of your current merchant processing statement and we will provide you with the top bid within 24 hours. Remember, sometimes the statements are 2 sided and we need both sides of every page. Please attach a cover sheet with your contact information and direct it to the attention of our Sales Department. Our fax number is 253-590-0878.
What are my rates?
Your sales representative will go over the rates and fees associated with the top 2 bids on your account. In general your rates and fees will be affected by your monthly credit card sales and the industry you work in.
Do I have to buy a new credit card terminal?
No. We can reprogram every terminal. If you have an older terminal it may be in your best interest to upgrade to a PCI compliant terminal, which has higher security standards.
What is my monthly statement fee?
Industry standard is between $5-10 for a statement fee. Some processors offer a reduced fee for an electronic statement.
Can I view my statements on line?
Yes. Each processor has a secure login so you can view your statement in real time. Each processor charges a fee for this service that ranges between $10-15 per month.
How long does it take to get my funds deposited into my bank account?
It typically takes 2-3 business days. If next day funding is important to you, let your sales representative know as there are some processors that have this option.
Can you deposit into any bank account?
Yes, as long as it is a bank located in the United States.
My business is opening soon, how long does it take to get an account set up?
Once we receive the application we can have you approved within 1-2 days.